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Service ≠ After sale ≠ Repair
In World, service is not simply the repair. It is the last section of product sales, and also the first section of product R&D. It exists in the whole management process, such as the development, design, manufacture of product, as well as the presale, in-sale, and after-sale.
Service is a process of learning customer needs and meeting the needs quickly.
Service is to move customers and achieve added value.
Aim：
To establish service culture and service concept system that suits the enterprise culture of World Heavy Industry, and promote the brand of “World Heavy Industry”.
To build a high quality service management team with fine skills, strong sense of responsibility, and passion to carve out through the integration of internal resources, and establish a good foundation for the diversified service mode.
Thoughts：
Make use of all the resources to build up and improve the capability to conduct harmonious service in the country; ensure resources in position, information unblocked, the system running in order, and program controlled, and ensure good service. |
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